Thank you for choosing 3tothread to make your bespoke memorial/keepsake items. I hope that you love your items as much as I loved making them. When making these items a few terms and conditions apply.
By buying your items you are agreeing to all terms and conditions.
- Time scale of producing your item(s) will vary and you will be told when ordering your item(s) of the production time.
- Memorial/keepsake bears are NOT a toy. Due to these being made from clothing they are not CE tested. The bears have moveable joints and safety eyes which can come away and be a hazard. If for any reason these do come off please don’t hesitate to message me. I can not take responsibility if the damage is from obvious use, such as over handling or being rough.
- The bears are made from the clothes you, the customer, provides. It is your responsibility to ensure the right amount of items are sent. Unless we have discussed adding additional fabrics/materials by your choice.
- Clothing must be deemed suitable for me to stitch together, if the clothing is too worn and I am unable to stitch pieces together I can refuse the clothing, you will then be contacted to see if you’d like to send additional clothing, meaning you would have to pay for more postage and packaging.
- The bears are 100% made in the UK.
About Your Order
- When ordering your item(s) you will be asked for specification on personalisation.
- The information you give me will be used on your item(s), if for whatever reason the information is wrong from incorrect information given and needs repairing this will cost more due to having to rework your item(s). When it’s in the busier season this could put a delay on your order.
- If you have specific items you’d like in certain places, please don’t hesitate to ask and I will gladly note your requests.
- Throughout the process I will keep you posted of any problems/obstacles that may appear to ensure your happy for me to move forward. I try my best to meet all requests and designs, due to clothing, sizes, fabrics some instructions may not be possible.
- Because every item of clothing is different, the texture, stretch the keepsake/memorial animals can differ from the pictures you see online. If the bear isn’t as you pictured I cannot accept responsibility and a refund will not be given, only when the item is faulty will you be given a refund.
- Your offcuts of clothing will be sent back to you with your keepsake/memorial items unless stated otherwise. If for whatever reason these are forgotten on pick up, they will be discarded after 14days.
- By sending your clothing you are agreeing to me using every piece of clothing, this may only be for one small pattern piece, so please think carefully when sending for example a large coat that maybe used for one small pattern piece.
- If your item(s) is faulty you have 7 days after receiving to report the faults. I take photos of EVERY item I make before posting. So please send clear pictures of any faults that occur.
- Once your items have been cut, they cannot be put back together.
- Bears are NOT washable. Blankets and cushion covers are.
- I use the same patterns for each keepsake/memorial pattern. The measurement given are just an approximation due to the variety of clothing used. Any variation can not be avoided therefore the item will not be replaced when they don’t match photographs you’ve seen.
Posted Items:
- If you are posting items to myself it is your responsibility to ensure it’s packaged safely and securely.
- You must send your items recorded and signed for to ensure they arrive safely.
- I post all items recorded delivery and signed for, if for whatever reason your item goes missing I am not held responsible.
- If posting your items to a different country I hold no responsibility in regards to custom checks/holds they may do.
- Some of the memorial/keepsake items are made using toy stuffing, metal and wooden pin joints.
- Bears containing ashes, I DO NOT recommend sending these to a different country due to the ashes showing up on the X-rays. Unfortunately I’ve known items to be cut up and tested due to the X-ray showing a different ‘substance’ within the bear.
Payment
- Payment is to be made on full and upfront for your order via the website including return postage and packaging.
Returns
- Due to items being personalised and made to order no returns or refunds accepted.
- I will happily fix any mistakes please contact me if you have any issues with your order.
- If you have any questions please don’t hesitate to contact me via my social media or the contact me page via the website, or alternatively you can email me at threetothread@yahoo.com
- Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
