Thank you for choosing 3tothread to make your bespoke memorial/keepsake items.
I hope that you love your items as much as I loved making them.
When making these items a few terms and conditions apply. By buying your items you are agreeing to all terms and conditions.
Time scale of producing your item(s) will vary and you will be told when ordering your item(s) of the production time.
Memorial/keepsake bears are NOT a toy. Due to these being made from clothing they are not CE tested. I can not take responsibility if the damage is from obvious use, such as over handling or being rough.
The bears are made from the clothes you, the customer, provides. It is your responsibility to ensure the right amount of items are sent.
Unless we have discussed adding additional fabrics/materials by your choice.
Clothing must be deemed suitable for me to stitch together, if the clothing is too worn and I am unable to stitch pieces together I can refuse the clothing, you will then be contacted to see if you’d like to send additional clothing, meaning you would have to pay for more postage and packaging.
The bears are made in the UK.
About your order:
When ordering your item(s) you will be asked for specification on personalisation. The information you give me will be used on your item(s), if for whatever reason the information is wrong from incorrect information given and needs repairing this will cost more due to having to rework your item(s). When it’s in the busier season this could put a delay on your order.
If you have specific items you’d like in certain places, please state this in the boxes when ordering. If no speciations are stated I will do what I thinks best. If you haven’t stated any specifications and you are not happy with what I have chosen charges may apply.
Throughout the process I will keep you updated of any problems/obstacles that may appear to ensure you’re happy for me to move forward.
I try my best to meet all requests and designs, due to clothing, sizes, fabrics some instructions may not be possible. Because every item of clothing is different, the keepsake/memorial items can differ from the pictures you see online. If the bear isn’t as you pictured I cannot accept responsibility and a refund will not be given, only when the item is faulty will you be given a refund.
Any clothing leftover will either be discarded or sent back to you depending on what you have selected when you placed your order.
By sending your clothing you are agreeing to me using every piece of clothing, this may only be for one pattern piece, so please think carefully when sending for example a large coat that maybe used for one small pattern piece.
If your item(s) is faulty you have 14days after receiving to report the faults.
Once your items have been cut, they cannot be put back together.
Bears are NOT washable. Please wipe down with a damp cloth.
Blankets and cushions are washable please put them on a low delicate wash.
I use the same patterns for each keepsake/memorial pattern. The measurement given are just an approximation due to the variety of clothing used. Any variation can not be avoided therefore I will not replace when they don’t match photographs you’ve seen.
Posted items:
If you are posting items to myself it is your responsibility to ensure it’s packaged safely and securely.
You must send your items recorded and signed for to ensure they arrive safely.
I post all items recorded delivery and signed for, if for whatever reason your item goes missing I am not held responsible.
Payment
Payment is to be made in full. You have 7 days to cancel your order.
No refunds will be given once your 8-12 weeks slot have started.
